All orders are shipped within 24 hours except orders placed on weekends which will be shipped on Monday.
Orders within the USA, are shipped via Fedex.
We ship internationally.
There are no returns accepted due to manufacturers’ policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee. We are happy to accommodate exchanges on a per item basis. If you wish to exchange your item(s) please follow contact us at: firstname.lastname@example.org
Refused shipments are subject to a 20% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 20% restocking fee and any freight charges incurred.
If a backorder occurs on your item(s), you will be notified and placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us immediately at: email@example.com
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
For the cardholder’s protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
We accept Visa, MasterCard & Discover. All credit cards are electronically verified by Authorize.net via a 128 bit secure server prior to billing and shipping for your security. We also provide the option of paying via PayPal which is processed through their secure servers.
Credit Card Authorizations, Charges & Duplicate Charges:
If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them.
By ordering from our website you are stating that you agree to all of the above paragraphs.